Simply Trees 30-Day Guarantee

Simply Trees 30-Day Guarantee

At Simply Trees, our commitment is to ensure the delivery of healthy and vibrant plants and trees. Should your plants arrive considerably damaged or sustained damage beyond the point of recovery, please don't hesitate to get in touch with us quickly so we can step in to help. Remember, a successful transition for plants into their new home requires proper care and the right conditions. Our guarantee, however, doesn't extend to plants bought for the wrong climate zone or those given inadequate care.

In the unfortunate event that the plants arrive considerably damaged or sustained damage beyond the point of recovery, we kindly request that you send us clear photos of the entire plant to sales@simplytrees.com within five days of delivery. This enables us to provide prompt and effective assistance. If you notice signs of an insect infestation or pest issue upon unpacking your tree, this must also be reported within the same five-day window with clear photo evidence. Pest problems reported after this period cannot be verified as having originated from our farm or during transit and are not covered under our guarantee. If clear photos showing the damage or poor condition of the plant upon arrival aren’t provided within the five-day timeframe, we unfortunately won’t be able to offer a replacement or store credit for your purchase.

Should you encounter any issues with your plants after you've planted them, within the initial 30-day period following delivery, we urge you to contact us right away. Upon reviewing your concerns, we will determine the appropriate course of action, which may include providing store credit to order replacement(s), subject to our terms and conditions.

If our team determines, upon reviewing your photos, that your plant qualifies for a one-time replacement within the 30-day guarantee period, we will issue you store credit for the plant in question. However, shipping and delivery expenses for the replacement are not covered under the 30-day guarantee and will be the customer's responsibility.

Your adherence to these guidelines is appreciated and ensures a fair and transparent process for all parties involved.